Terms of Service

1. What BTLR Is

BTLR (“we,” “us,” “our”) is a home management platform that helps homeowners understand and care for their property through intelligent document analysis, the BTLR SCORE, maintenance planning, vendor routing, and financial data integration. BTLR is also used by agents, lenders, insurance brokers, and inspectors (affiliates) to serve the homeowners they work with.

BTLR provides information and tools. It is not a licensed home inspector, contractor, financial advisor, or insurance agent.

2. Your Account

• You must be 18 or older and a legal resident of the United States to use BTLR
• You are responsible for keeping your login credentials secure
• One account per person, do not share accounts
• You are responsible for all activity that occurs under your account
• Notify us immediately at hello@btlrai.com if you suspect unauthorized access

2a. Billing

Homeowners: $4.99 per month or $49.99 per year after a 30 day free trial. You will not be charged until the trial ends, and we email you before it does. Cancel any time from Settings; you keep access through the end of the period you paid for.

Covered homeowners: if an agent, lender, or insurance broker on your Home Team covers your account, BTLR is free to you for as long as you keep the account, even if that professional later stops paying. You never lose your home's records because someone else's subscription ended.

Affiliates (agents, lenders, insurance brokers): your seat is free for 60 days starting the day your first homeowner joins BTLR through you, no card required. After that, your seat is billed monthly at the price shown when you signed up. Early partners keep their beta price for as long as their seat stays active. Current prices are on the signup page. Enterprise, escrow, and title accounts are billed under their own agreement.

Prices for new subscriptions may change with 30 days notice by email. Payments are processed by Stripe.

If something went wrong, write to hello@btlrai.com within 14 days of a charge and a founder will make it right.

3. What You Can Do

With BTLR you may:

• Upload your own home documents (inspections, insurance, mortgages)
• Use BTLR for personal home management purposes
• Connect your bank account to view financial data
• Find and contact contractors for legitimate home repair needs

3a. Home Team and Invitations

If you are a homeowner, you control who is on your Home Team. Affiliates you add or accept see the signals described in the Privacy Policy, never your documents. You can make any member inactive at any time.

If you are an affiliate, you may invite a homeowner and stage documents for them only if you are a party to that transaction and the homeowner already has a right to those documents. By claiming the invitation the homeowner accepts the staged documents into their own account. You may not use BTLR to contact homeowners who have made you inactive.

4. What You Cannot Do

• Upload documents you don't have the right to share
• Use BTLR for any illegal purpose
• Attempt to reverse engineer, scrape, or exploit the platform
• Impersonate another person or create fake accounts
• Use BTLR to harass, defraud, or harm contractors or other users

5. Analysis Limitations - Important

BTLR analyzes your documents and generates estimates using automated systems. You acknowledge:

• Analysis may contain errors, omissions, or inaccuracies
• Cost estimates are approximations, not quotes
• The BTLR SCORE is an indicator, not a professional assessment
• Nothing in BTLR constitutes licensed home inspection, legal, financial, or insurance advice
• Always get professional opinions before making significant home decisions
• BTLR can be wrong about your home; check anything that matters before you act on it

6. Vendor Recommendations

When BTLR suggests contractors or links to Google Maps, Yelp, or Angi:

• We do not endorse, vet, or guarantee any contractor
• We are not a party to any agreement between you and a contractor
• We are not responsible for the quality, timeliness, or safety of contractor work
• Always verify licenses and insurance before hiring anyone

7. Financial Data (Plaid)

If you connect your bank account:

• BTLR provides a read-only view of your financial data for informational purposes
• We do not initiate transfers, payments, or any financial transactions
• You are solely responsible for financial decisions based on information shown
• BTLR is not a bank, financial institution, or registered investment advisor

8. Your Content

You own the documents and data you upload. By uploading them, you grant BTLR a limited license to process and analyze that content only to provide the service to you, for as long as your account is open. This license ends when you delete your content or your account, except for anonymized patterns that cannot identify you or your home. We do not claim ownership of your documents.

You represent that you have the right to upload all content you provide.

You may delete any document at any time, and you may ask us to delete your whole account at any time.

9. Service Availability

BTLR is an early-stage product. We work hard to keep it running but cannot guarantee 100% uptime. We may:

• Perform maintenance that temporarily interrupts service
• Change, add, or remove features
• Discontinue the service with reasonable notice
• Give you at least 30 days notice and a way to export your records before discontinuing the service

10. Limitation of Liability

To the maximum extent permitted by law, BTLR is not liable for:

• Decisions you make based on analysis generated by BTLR
• Issues arising from contractor work found through BTLR
• Data loss due to technical failures
• Indirect, incidental, or consequential damages

Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Indemnification

You agree to defend and hold BTLR harmless from claims arising out of your use of the service in violation of these terms or applicable law.

12. Governing Law

These terms are governed by the laws of California, United States. Any disputes will be resolved in the courts of San Diego County, California.

13. Changes to These Terms

We'll notify you by email at least 14 days before making material changes to these terms. Continued use after changes take effect means you accept the updated terms.

14. Contact

Questions about these terms? Email: hello@btlrai.com