Security and privacy
Your home's information belongs to you.
Handing over your inspection report, your insurance policy, your mortgage statement takes trust. We'd rather show you exactly how it works than ask you to take our word for it.
Everything below is true of the product as it runs today, not a roadmap.
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01
A private vault, not a shared drive.
Your documents are stored in private, encrypted storage. Nothing you upload is ever publicly reachable, and every download link your account uses expires minutes after it is created.
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02
Walled to your account.
Protection is enforced at the database itself, row by row, not just in the app. Your records answer only to your login. The same layered approach banks use: even if one door were somehow opened, the next one is locked.
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03
Read to serve you, then left alone.
BTLR reads your inspection, policy, and statements for one purpose: building your BTLR SCORE, your repair plan, and your reminders. Never sold, never used for advertising, never shared with anyone you did not choose. The services that help BTLR read them work under contract, do not train on your data, and keep it only as long as the task needs.
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04
Your team sees signals, not your files.
When your numbers suggest you could save money, like a rate window opening or mortgage insurance becoming removable, BTLR can let the right person on your Home Team know it is worth a conversation. Alerts carry the moment, never the details: no dollar amounts, no documents, no personal financial specifics. You decide who is on your team, can set anyone to inactive in one tap, and can switch lender alerts off in Settings.
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05
Payments handled by Stripe.
Card details go directly to Stripe, the payment platform behind millions of businesses. Your card number never touches BTLR's servers, so it is not ours to lose.
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06
You stay in control, always.
Want your data cleared or exported? Email hello@btlrai.com from your account address and it is handled. Even the in-app reset was designed so nothing important can be wiped by accident.